7 Red Flags When Interviewing a Pool Builder

The process of building an inground swimming pool in your backyard involves a lot of decision making. You’ll have to decide on a budget, design and a location for your new pool. One of the most important decisions that will have to be made is the company that you choose to install your swimming pool.  Before signing any contracts, it’s crucial that you ask the right questions so that you're confident in your final decision. While it may seem that you’re putting a potential builder in the hot seat, the answers to these questions can reveal major red flags. You will thank yourself later when you’re floating around and relaxing in your new pool.


1. What is your business address?

It’s important to find out if this contractor has a physical business location, showroom, or is just operating out of their truck. Without any real ties to the community, a contractor without an actual business location can easily skip town.


2. What is your BBB Rating and do you belong to the APSP?

Ensure that you’re dealing with a real business by checking their rating on the Better Business Bureau along with any online reviews.  Also be sure to ask if the company belongs to the APSP (The Association of Pool and Spa Professionals).  If the company is not a member of either organization it should be considered a red flag.


3. May I be provided with a list of references?

Contacting past clients is one of the best ways to get real and honest reviews of the business. Be sure to take note at the size of the list that you’re provided with. This is because if the list is very small then it’s possible that the company is inexperienced.


4. Have you ever had a pool company under a different name?

Unfortunately, sometimes pool builders with a shady past will declare bankruptcy or close their business, only to open a new one under a different name with a fresh reputation.  The big problem with this is that if your pool builder goes out of business, then your pool warranty disappears.


5. How long have you been in business?

In order to ensure that you’re dealing with a trustworthy builder be sure to work with an experienced company with a solid reputation. If the company is less than three years then be sure to investigate further.


6. What is your payment schedule?

If a company asks for a very large down payment, such as 50% or more, then this should be considered a red flag. Work with the contractor to put together a sensible payment plan that will keep you both at ease throughout the project.


7. What type of warranty will I be receiving?

Be sure to get a detailed list of warranties and ask for an explanation of exclusions and coverages. If there are no warranties then this should be considered a major red flag.   If any of these red flags arise throughout the interview process then it’s best to move on to a different company. One of the best ways to discover repeatable and experienced pool builders is to ask around to friends, family, and neighbors.


February 9th, 2016 Admin General Maintenance