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Customer Service help 
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Return(s) Questions
These are return questions that our customers ask frequently.
If you still need help or further clarification, please feel
free to contact our customer service department at 1-800-441-7789.
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Returning Your Order
We accept returns on most orders within 30 days of purchase and a 20% restocking fee will be charged. Shipping costs will not be refunded and the customer is responsible for all return shipping costs. An RMA authorization number needs to be obtained from the customer service department prior to sending your order back to us. Without this number we will not accept your package and it will be returned to you.
You can also access our online return request form here
and a customer service representative will contact about your
return request.
The item(s) you wish to return must be unopened, clean and
in resalable condition. Not all items may be returned (i.e.
chemicals, custom orders, and unfolded covers and liners).
Please be sure to clarify with customer service before returning
any packages to us. |
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Damaged Package
If your package arrives at your house and it is damaged, you
have two different options:
- If the driver is still present at the time of the delivery
you can refuse it and contact us immediately about the delivery.
We will then take of the problem and resend our package
out to you.
- If the driver is not present when you receive your package,
please contact our customer service department. They will
instruct you on what to do next.
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Damaged Freight Packages
If your freight shipment arrives and it is damaged, you MUST
sign for it stating what is wrong and contact our customer service
department. They will take care of the issues and get you out
what you need. |
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Damaged Product
If you open your package(s) and find that your item(s) are broken
or not working, contact our customer service department. They
will either replace the item entirely or be able to troubleshoot
the problem(s) that you are having. |
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Received the Wrong Product
If you believe you received the wrong product, first check
your invoice as a subsitution* may have been made. If you
still think you recieved the wrong item, do not open the package
if possible. Contact our Customer Service department.
*Sometimes, a product substitution will be
made if an item is discontinued or out of stock. See Product
Substitutions below for more details. |
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Product Substitutions
While we try our best to keep our website and system up to date
with the latest information, occasionally something will become
discontinued or out of stock before we have a chance to make
the necessary changes. When possible, we will try to substitute
your item for a similar or higher quality product. If you are
unhappy with the new product please contact our customer service
department. |
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Refused Delivery
If you change your mind about your order after it has been shipped
out, you are able to refuse the delivery and it will be returned
back to us. If you haven’t received prior permission from
our customer service department or if nothing is physically
damaged about the package(s) you will be charged a 20% restocking
fee. You will also be expected to pay for all additional to
and from shipping charges. |
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Warranty Claims
In the event that a product is damaged it may be covered under
warranty. Depending on the type of warranty, the item will be
replaced or a discount may be given toward a new item. Please
note that warranties are for product replacement only. You will
be responsible for all shipping costs. |
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