FED EX HOME DELIVERY SHIPPING
We normally ship by Fed Ex Home Delivery or common truck carrier,
depending on the item. Freight charges will be automatically
calculated when you place your order.
Please address any freight questions to our Customer Service
Dept. 1-800-441-7789. Expedited delivery available, please call.
TIME OF PAYMENT
Please include full payment for the merchandise ordered with
appropriate sales taxes and shipping charges. These will be
automatically calculated by the shopping cart and added to
your order total. New York residents must include 8.75% sales
tax. Overpayments on accounts will be refunded.
PRODUCT SUBSTITUTIONS
We will attempt to make appropriate substitutions on discontinued
or unavailable items. We cannot guarantee that all items originally
shown in our web site will be available for the entire season.
RETURN POLICY
20% RESTOCKING FEE and actual shipping charges
may apply.
All returns must be approved by Leisure Living™ and
have a return authorization number for credit to be given
to an account. Original handling charge is not refundable.
All returns must be clean, unused and in resalable condition,
including original packaging. Return shipping costs are the
customer's responsibility. All returns must be made within
30 days of receipt. Liners may not be returned if opened or
unfolded.
Special orders are not returnable.
MAKE SURE YOU MEASURE YOUR POOL BEFORE YOU ORDER!! |
BACKORDERS
Despite our best efforts, items are sometimes out of stock.
This occurs due to manufacturers inability to keep up with demand
on some items, or an unexpectedly high response to items offered
on our web site. We normally will not hold up an order for one
or two Items. All other items will be shipped. All backorders
will be shipped as soon as they become available. If you cannot
wait for an item, you may call our customer service department
TOLL FREE and instruct them to substitute another item, or cancel
the order and process a refund or credit.
DROP SHIPMENTS
In the event that an item is out of stock, we will occasionally
drop ship the item direct from our supplier to save delays
in processing your order.
TYPOGRAPHICAL ERRORS
Leisure Living takes every effort to ensure the
website information is correct and up to date however, typographical
errors sometimes occur, in the event of an error the company
reserves the right to cancel the order or remove the tem(s)
in question. Any fees charged to the customer will be refunded
to the account charged within 30 days. If the item(s) has
been shipped, either the correct amount must be paid or the
item(s) returned.
TIME TO RECEIVE ORDER
Although most orders are shipped within 24 hours, the actual
delivery time depends greatly on the time of year. Orders
placed before the Memorial Day holiday period or after July
4th can normally be handled within 1 working day or less.
Orders placed during the height of the season, May and June,
could take an extra 1-2 days . Express delivery is available,
please call 1-800-441-7789 for details. We make no guarantees
as to the exact length of time. Please consult our operators
for details when you place your order. |
PRODUCT SHIPMENT
We ship all products to you by Fed Ex, Ground/Air, USPS or
truck carrier. We make every effort to ship by Fed Ex. Their
maximum weight is 150 Ibs. and the maximum size is 130”.
In cases where the items exceed Fed Ex maximum size, we will
ship by common truck carrier. Items shipped by truck will
take more time to arrive than anything shipped by Fed Ex.
Usually Fed Ex will leave your package at your doorstep without
anyone being home. For truck carrier deliveries, only sidewalk
delivery service is provided. In-house deliveries and special
lift gate delivery service cost extra. Call our service department
for price quotations. Refusal of truck deliveries will result
in a charge back to your account for both the arrival and
return freight costs, plus any incurred storage costs. In
addition, there must be someone home to sign and receive the
goods. If there is never anyone home during the day we suggest
that we assign your delivery to your workplace or to a neighbor
or friends home instead.
PRODUCT WARRANTY
All products sold are covered by a manufacturers warranty.
There are no other warranties either expressed or implied.
Leisure Living™ cannot be held responsible for damage
due to customer negligence.
SPECIAL/CUSTOM ORDERS
Please contact our Customer Service Department with any questions
regarding these terms and conditions. |
Freight
charges may apply to any order being shipped by freight or denoted by
truck symbol.